Monday, November 27, 2006
I just wanted to post a little note here to tell you how much I enjoyed my flight today. After rising at 4 AM and arriving at the airport, I was so pleased when you told me that I was 5 minutes too late to check in to my 6:30 flight. I was happy to wait until the next flight at 10:30. And when that one was overbooked and you asked me to wait for your 2:30 flight, I thought, "No problem, Delta!" And the day just got better and better when the 2:30 was delayed until 4... then 5...then 6:00 PM. Your staff was so courteous and helpful that I was able to restrain myself from leaping over the counter to throttle your ticket agents. Barely! With each interaction, I got that nice little blood pressure spike, along with the pleasantly woozy, dizzy feeling. Almost as good as drugs! So thanks, Delta. I'll be sure to keep you in mind for all my upcoming air travel plans. Because in your generous care, I made a 13-hour journey 50 minutes of which were actually spent flying. Impressive! Job well done, Delta.
Posted by Jennie at 9:31 PM